Here's What Your Neighbors Are Saying About Eastern
"On behalf of the members and staff of Rochester Country Club, I would like to thank you and Eastern Propane for providing excellent customer service. As you know we purchased a Bryant twelve and half ton heating and cooling unit in June of 2005. We could not be happier with this product. It has made a world of difference in providing our customers and staff a pleasant environment. It was the knowledge and ability of the staff at Eastern Propane that made it easy for me to select the proper equipment at a very reasonable price. The installation was done quickly, neatly, and with out interrupting business. Thank you again and I look forward to working with eastern in the future." |  |
"Eastern Propane has been a pleasure to work with, from installation to supporting our everyday needs. Anytime we've had a question, comment or concern they've been helpful and professional." |  |
"With restaurant locations throughout Maine, New Hampshire and Massachusetts, we have always received our deliveries on schedule. Eastern's customer service continues to be top notch." |  |
"Whether discussing our operations or new construction, Eastern Propane distinguishes itself by reliable service and accessibility." |  |
Residential Customers
"Eastern has been awesome from the get go. When I need you guys, you guys are always there! Stu has been a wealth of knowledge and Renee is clear concise and has never steered me wrong about anything. She really knows what she is doing and answers all my questions. I guess what I love most is that she treats me, not only like a customer, but a person who deserves to be spoken to with respect and taught with patience. Thanks for hiring such nice qualified people. With Eastern I get quality and service...just what the Dr. ordered."
- Karina S. of Francestown, NH
"10:20 February 19, 2007 (outside temp 20 degrees / inside temp 52 degrees). Called to report our furnace did not work; I was quickly referred to maintenance. I did not catch his name but he put me on hold for maybe 40 seconds, came back on to apologize for keeping me on hold so long and said he would have someone at the house between now and noon. Frank arrived maybe around 11:20, had the problem figured out and fixed in about 8 minutes. He made a few more checks on our system to assure himself that everything would be OK. Then we held him up talking about alternate ways of heating and appliances. The guy was great - a real person, definitely an asset to the maintenance department but you may want to inquire if he wants to go into sales. He is just so forthright and honest that a customer could be confident that anything he tried to sell you was for his or her own good. Thank You - the three people I talked to from Eastern were great and I would have not believed we would get such fast service."
- John L. and Nancy M. of Westwood, MA
"In November, 2006 I had a new Rheem furnace installed by Eastern. I wanted to pass on how pleased I was with the speed and excellent workmanship that I received. Every detail was up to the highest standards. In this day and age it is refreshing to find a company and workers that still have pride in their work and customer satisfaction. Thank You."
- Alden B. of Wolfeboro NH
"Today I called you because my furnace humidifier was leaking onto the cellar floor. I was pleasantly surprised when the service person said he could have someone here today. Bruce arrived, diagnosed the problem and went out of his way to get a new filter, which he didn't have on hand. He is a credit to your company. Thank you!"
- Diane M. of
- Herbert P. of Osterville, MA
"This is the company to do business with."
- Gregory A. of New Durham, NH
"Just a quick note to tell you what a great experience we had today with Eastern Propane. First from talking to your 'emergency service' representatives that were helpful, polite, and eager to get us the help we needed. Secondly, your repair technician, Ken, who came to our house to service the furnace. He was absolutely WONDERFUL! Clearly, he was having a very LONG and tiring day, but never did the smile leave his face. Thank you to Eastern Propane...you've earned our loyalty!!!!!!"
- The Smith Family of Loudon, NH
"We came home Saturday night, March 29, and realized that we had run out of gas. I called and the dispatcher (James) was great and had a truck out to us within 2 hours. The driver was Peter who was a great guy with a great attitude. Just wanted you to know that you have a couple of great guys working for you and a very satisfied customer who has appreciated your service going on 10 years. Thanks!"
- Jim & Christine of Canton, MA
"I just wanted to let you know that I required service on a broken water heater recently and I called Eastern and was told within 2 hours the service man would be there. He was! The guy was great. Thanks to Eastern."
- Christa & Robert of Norwell, MA
"We called Eastern mid morning on a very cold winter day, because our furnace was not working. Mike, a service technician was there quickly, and walked through everything he was doing. He was so polite, professional and patient. Every time we have needed something from Eastern, you guys have gone above and beyond. Thank you!!"
- Todd & Erin S. of Allenstown, NH
"Wayne Rix is a great service tech and good man. Very professional! Jim Michaud did a perfect job in cold, cruel weather hooking up the generator. Be very proud of both men !!!!!"
- Steve B. of
"Thank you for the new on-line payment service!!! I love it."
- Barbara B. of Newton, NH
“Thank you for your outstanding service. I don't know the name of the young person (Luke) that delivered on Saturday night, but he is such a wonderful efficient pleasant representative for Eastern Propane. And your emergency hotline woman (Kathleen) was just so nice about everything. Eastern Propane is the BEST! You know that's when you know you're in good hands… when an emergency arises and everything is taken care of so pleasantly and promptly Thank you Thank you Thank you."
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"I just wanted to say thank you to all concerned, particularly the driver, for completing several oil deliveries this winter. The driveway is long and narrow and slippery, and the oil fill is not easy to get to. Eastern's service in all aspects is excellent. In particular, the Oil delivery driver (Ron) deserves commendation for his extra effort. Thank you very much for a job well done!"
- Frank V. of Tamworth, NH
"I just got off the phone with one of your Customer Service Reps, Michelle, and I had to write an email immediately to tell you what a wonderful job she did! She was extremely friendly and helpful! She went out of her way to help resolve my issue, both efficiently and quickly. I wish there were more CSRs out there like her."
- Sarah D. of
"I had a new stove installed by Bill on Tuesday. I wanted you to know that he did an excellent job. He was friendly, neat, and professional in every way. You should be proud to have this man representing you. Thanks for the great service."
- Stephen B. of
"Just wanted to say how much I liked the fact of getting an ebill notification and being able to pay my bill online. Thanks much for offering this great service."
- Annie L. of Amesbury, MA
"I REALLY hope I am contacting the right company as the incident that just happened with one of your trucks happened so quickly, I really did not have enough time to read the side of the truck. I do believe however that there was a code of 507L written on the back side of the truck.... On to the wonderful stuff!
At 11:15 I was attempting to cross a four way intersection in Penacook (the corners of washington and village st) while carrying my baby and my arms full. Your truck was the ONLY vehicle that would allow me to even attempt crossing in a cross walk. Now as this man stopped, I made it half way through this cross walk with cars coming at me in all directions.... No where for me to go except stand there stunned at what was happening.... Nobody possibly cared that I was trying to make my way across the street with a baby safely. Unbelievably, a car came barreling down the road and came very close to me and my child when your driver gently moved his truck to the center line as if to say "Hey, stop your car and let these people pass!". Sadly, the car didn't stop but all the others that were following this person certainly did.... They got the message.
Kudos to your driver for just doing the right thing and caring about a complete strangers safety. The world would be a better place with more people like him! I work in a customer service industry and lately people make plenty of time for complaining and not enough time for complimenting. I hope your company does the right thing and commends this gentleman for his actions... They quite possibly could have saved my sons life as well as my own. Kindly,"
- Jackie W. of
"My wife and I recently switched to Eastern Propane and boy, are we glad we did. For the past five years we have been under contract with “another” propane company. However, due to the poor service and inflated prices we were receiving from them were about ready to convert the house to oil heat and purchase electric appliances. As our contract with them drew to a close I started looking for another supplier and after much research decided to try Eastern. We purchased a 1000 gal underground tank from you at a price that was less expensive than what the old company was going to charge us for the 500 gal tank that we had been using for the last five years. Then in a bittersweet twist, your price to fill it was less than what we had been paying for the past five years.
But the story doesn’t end there. Everyone we dealt with at the Winchendon MA office from the sales staff to the schedulers were great. The two employees you sent to install my new tank were professional, courteous and above all, most helpful. They found and repaired seven leaks in our system that the old company wouldn’t or couldn’t find even after I had complained to them about the smell of gas. My wife and I look forward to a long and happy relationship with you folks and thank you for your great pricing and customer service."
-Tim and Dana W. of
"I've been working with your customer service team (helping my mother with her fuel assistance program). I just wanted to say that your team is AWESOME! They've been very patient with us, as we've made multiple requests over the past few days, and they've also been very responsive. The three customer service associates we worked with are Andy, Christina and Eileen. Thanks VERY MUCH for your help and support!"
-Richard S. of
"Kudos to Mark, from the Winchendon office. I received the BEST SERVICE from him this past Saturday! He was prepared with the history of our account, and diagnosed the problem in a timely and accurately way! He was a huge help!"
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"I wanted to commend your service department on a special favor they did for me yesterday! Apparently, my propane tank was at 20% when one of your delivery drivers came to my apartment building to fill a neighbor's tank. He took the time to check the propane level in my tank (probably because he knew I had run out once this winter...oops). Anyway, he had your service department call me to see if I wanted a refill. I had no idea it was that low and can't tell you how much I appreciated that call!!! Thank you for your proactive approach and taking good care of your customers!"
-Susan L. of Intervale, NH
-Bruce W. of
"I just wanted to express my sincere appreciation to you folks for the excellent service that you performed for me yesterday (3/3/10). We were in the process of doing a pre-closing walk through on a house we were purchasing in North Berwick, ME and there was no heat, the indoor temp was 47 degrees, the fuel oil tank was nearly dry and the furnace wouldn't start. We are new customers and had scheduled an oil delivery for
- Ronald B. of N.
“We had a propane tank installed on 5-17-10 as well a heater, stove , and clothes dryer at [our property] in Alton. The installers were great. They certainly worked well together and were able to overcome logistical obstacles with professionalism. Just a thank you for the wonderful service.”
-Dom D. of N. Easton, MA
“Just wanted to let you know how much we appreciate Bob. We think he provides terrific service, he's so helpful and smart and knowledgeable. We're impressed with EP, and it's so nice to feel that way as new customers! We like Mike McDermott very much too -- he's been wonderful to deal with. Keep up the good work! Thank you.”
- Melissa and Jay of Carlisle, MA
"So many times you only get complaints, I just wanted to say that the technician, Lenny, who came to fix our Air conditioning unit, was very nice and helpful. Our unit is under the deck, which is an awkward place to work and he was very nice about it. He got right to the job and made sure it was working perfectly before he left. Thanks for all the help."
-Terrie C. of Epping, NH
"I just wanted to Thank the billing Dept for helping us out with our billing and budgeting. I was thinking how nice it was to have the understanding and help with our plan. It really is nice to know that a company in this day and economic times can work with us instead of against us. It is a warm feeling to feel like being a good customer still makes a difference to someone, so to this we would like to say Thank-You. We thought it should be said when so few these days do say it."
- Suzanne D. of Londonderry, NH
